DELIVERY & RETURNS

This page provides a summary of delivery and returns information for Fackelmann Housewares Australia wholesale customers. Full terms and conditions of sale continue to apply.



DELIVERY

Delivery Locations & Freight

Fackelmann Housewares Australia delivers wholesale orders across Australia.

  • Free into store delivery applies to orders with a wholesale value over $500 delivered to capital cities.
  • Orders delivered to non-capital city locations may incur freight and transit insurance charges, payable by the customer.


Minimum Order Value

  • The minimum wholesale order value is $500.
  • Orders below this value may be declined.
  • Where accepted, orders under $500 are subject to a $25 administration surcharge.


Risk & Title

  • Risk of loss or damage passes to the customer upon delivery to the delivery address.
  • Title to goods does not pass until payment has been received in full in cleared funds.




CLAIMS & RETURNS

Claims Timeframes

To ensure prompt resolution, customers must notify Fackelmann Housewares Australia of any issues within the following timeframe:

  • Claims relating to short delivery, damage in transit or faulty goods must be reported within 14 days of delivery.

Claims must reference the relevant invoice number and invoice date, along with a clear description of the issue.


Returns Authorisation

  • All returns require prior written authorisation from Fackelmann Housewares Australia before goods are returned.
  • Unauthorised returns will not be accepted.

Authorisation to return goods does not guarantee a credit.



Condition of Returned Goods

  • Goods must be returned in saleable condition, unless they were faulty or damaged at the time of delivery.
  • Returned goods are inspected upon receipt.
  • A credit note is issued only where goods are approved following inspection.

Returned goods may be subject to re-stocking charges.



Freight on Returns

  • Freight or other charges for returned goods are not accepted unless expressly authorised.
  • Where applicable, Fackelmann Housewares Australia’s nominated carrier must be used.


Non-Returnable Goods

The following goods cannot be returned for credit under any circumstances:

  • Goods specially made or sourced for the customer
  • Goods damaged, altered or misused by the customer


Transport Damage

Fackelmann Housewares Australia is not responsible for pursuing claims for loss or damage resulting from transport via Parcel Post or commercial carriers once delivery has occurred, unless otherwise agreed.



Warranty

All products supplied by Fackelmann Housewares Australia are covered by guarantees under Australian Consumer Law.

Manufacturer or brand warranties may also apply and vary by product and brand. Warranty claims are assessed in accordance with:

  • Australian Consumer Law
  • Brand-specific warranty terms
  • The Fackelmann Housewares Terms & Conditions of Sale


Important Note

This Delivery & Returns summary is provided as a guide only. Full terms and conditions continue to apply to all transactions and are available upon request or via your account manager.