WARRANTY, USE & CARE
Warranty
Australian Consumer Law
Fackelmann Housewares Australia delivers wholesale orders across Australia. All products supplied by Fackelmann Housewares Australia come with guarantees that cannot be excluded under Australian Consumer Law.
Consumers are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Consumers are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
This applies in addition to any manufacturer or brand warranties.
Our Warranty Approach
Fackelmann Housewares Australia manages product warranties in accordance with Australian Consumer Law and the individual warranty terms provided by each brand.
Warranty coverage, duration and conditions vary by brand and product category. For wholesale customers, warranty claims are managed through the original point of purchase in line with agreed trading terms. Supporting documentation may be required to assess claims efficiently.
Brand-Specific Warranty Information
Detailed warranty terms are provided by each brand. Please refer to the relevant brand page below for full information.
Vitamix
Manufacturer warranty – View warranty details
Wüsthof
Manufacturer warranty – View warranty information
Stanley Rogers
Product care and guarantee – View details
Luigi Bormioli
Manufacturer warranty – View warranty information
Füri
Warranty and care information – View FAQs
Wiltshire Wiltshire guarantees your product to be free from defects in material and manufacture. Wiltshire will, at its discretion, repair or replace unsatisfactory product returned to the point of purchase. This guarantee does not include damage caused by misuse of the product, or damage to other property caused through use or misuse of the product. For more information please refer to the product’s packaging or the product page on this website.
Warranty terms may vary by product. Always refer to the individual product packaging or product page for specific instructions.
Use & Care Guidance
Correct use and care is essential to ensure product performance and longevity.
General Guidelines
- Always follow the care instructions provided on product packaging or product pages
- Dishwasher suitability varies by product and brand
- Hand washing is recommended for most knives and cutlery
- Avoid abrasive cleaners, harsh detergents or steel scourers unless specified
- Improper use or care may impact warranty eligibility
For detailed care instructions, please refer to the relevant brand warranty documentation or product information.
Returns & Warranty Claims (B2B Customers)
For wholesale customers, warranty claims and returns should be lodged through your Fackelmann Housewares account manager or customer service team.
Claims will be assessed in line with:
- Australian Consumer Law
- Brand-specific warranty terms
- Agreed trading conditions
Please ensure all required information is provided to avoid delays.
Need Assistance?
If you require further information regarding warranties, use and care, or returns, please contact your Fackelmann Housewares representative or our customer service team.